Refund & Subscription Policy

Last updated: October 2026. This policy outlines subscription terms, renewal guidelines, cancellation procedures and refund conditions for H-ERP services.

Refund Policy Details

1. Free Demonstration

H-ERP offers comprehensive, free product demonstrations and consultations prior to onboarding. We encourage hospital administrators and technical teams to thoroughly evaluate H-ERP features during the demo phase to ensure it fits their operational requirements.

2. Subscription & Billing

H-ERP software subscriptions are billed on an agreed monthly or annual billing cycle based on hospital size, active modules and custom configuration requirements. All billing terms are clearly specified in your formal service agreement.

3. Cancellation & Refund Terms

Subscription cancellations can be requested by contacting customer support at least 15 days prior to the next billing cycle. Refunds for partially used subscription periods or custom implementation fees are subject to the specific terms outlined in your institutional service contract.

4. Contact Support

For inquiries regarding subscription billing, invoices or cancellations, please contact our financial and billing support team: