Intelligent Appointment Scheduling Software,
Zero Waiting Room Friction.
Connect online web bookings, front-desk walk-in tokens, doctor roster calendars, automated WhatsApp reminders, and digital waiting lounge calling screens into one smooth workflow.
Next-Generation OPD Scheduling & Queue Flow
Designed to optimize clinical utilization and ensure patients experience predictable, dignified waiting times.
Intelligent Slot Quotas & Overbooking Shield
Configure doctor-specific appointment durations (10, 15, 20 mins) with automated slot caps to prevent doctor exhaustion.
- ✓ Time-bracketed consultation booking slots
- ✓ Priority VIP and emergency reserve buffers
- ✓ Department & sub-specialty filters
Digital Token Display & Audio Calling
Replace chaotic waiting room crowds with high-visibility TV screen token displays and multi-language chime announcements.
- ✓ Live TV display for waiting lounges
- ✓ Doctor 1-click "Next Patient" call button
- ✓ Real-time queue position indicators
Automated WhatsApp & SMS Reminders
Drastically slash OPD no-shows with timed WhatsApp messages providing booking receipts, GPS directions, and reminder alerts.
- ✓ Instant booking confirmation on WhatsApp
- ✓ 24h & 2h pre-consultation reminder alerts
- ✓ Doctor delay or emergency schedule notifications
1-Click Reschedule & Cancellation
Move appointments with frictionless drag-and-drop or batch re-allocation if an attending consultant is called into emergency surgery.
- ✓ Batch patient rescheduling on doctor leave
- ✓ Automated refund or credit note issuance
- ✓ Cancellation audit trails & reason logs
Tele-Consultation & Virtual OPD
Expand hospital reach beyond physical borders with secure one-click video consultation links integrated directly into the EHR.
- ✓ Zero-install video call link sent to patient
- ✓ Simultaneous e-Prescription authoring
- ✓ Digital UPI/Payment gateway pre-collection
Multi-Doctor Calendar & Rostering Sync
Unified hospital calendar provides receptionists with an instant multi-doctor grid view of open, booked, and in-consultation slots.
- ✓ Side-by-side department doctor schedules
- ✓ Color-coded status (Booked, Arrived, Done)
- ✓ Instant walk-in slot insertion
All 16 Appointment & Queue Sub-Modules
Every operational step from initial patient slot inquiry to post-consultation follow-up scheduling.
Slot Schedule Entry
Configure doctor morning and evening OPD consultation brackets.
Schedule Report Master
Generate multi-department appointment schedule audit reports.
Automated SMS Alerts
Trigger real-time patient reminders and token issuance alerts.
WhatsApp Booking Gateway
Direct WhatsApp appointment confirmations and doctor room directions.
Doctor-Wise Slot Calendar
Multi-physician side-by-side view of daily consultation bookings.
Patient Booking History
Complete retrospective log of past consultation attendances.
Waiting Lounge Display Screen
Digital queue monitor with automated audio chime announcements.
Walk-In Token Dispenser
Instant barcode token slips generated at reception kiosks.
Emergency Fast-Track Slot
Dedicated priority slots bypass waiting lines for urgent cases.
Tele-OPD Video Integration
Integrated secure video consultation rooms with digital payment links.
Doctor Leave Substitution
Automated slot re-assignment when an attending doctor takes leave.
Consultation Fee POS Entry
Collect OPD consulting fees with receipt generation at booking.
No-Show Rate Analytics
Track patient absenteeism trends by department and time slots.
Follow-Up Recall Engine
Automated recall reminders for chronic disease review consultations.
Corporate / TPA Booking Desk
Pre-approved appointments for empaneled corporate employees.
ABHA Verification at Booking
Verify ABHA numbers at booking to auto-fill demographic records.
Real-Time Appointment Calendar Overview
H-ERP’s unified calendar interface allows receptionists to manage daily, weekly, and monthly consultation loads.
Active OPD Queue & Token Monitor
Real-time tracking of patient arrival, room assignment, wait duration, and consultation status.
| Token / Time | Patient Name & UHID | Doctor & Specialty | Room | Booking Mode | Status |
|---|---|---|---|---|---|
| T-104 (10:15 AM) | Suresh Patil (M/48) UHID: HERP-8831 |
Dr. Rajesh Sharma (Cardiology) | Room 102 | Online Web | In Room (Consulting) |
| T-105 (10:30 AM) | Neelam Joshi (F/34) UHID: HERP-8834 |
Dr. Rajesh Sharma (Cardiology) | Room 102 | Walk-In | Next in Queue |
| T-208 (10:45 AM) | Pawan Kumar (M/62) UHID: HERP-8840 |
Dr. Meenakshi Patel (Neurology) | Room 108 | Arrived / Vitals Taken | |
| T-312 (11:00 AM) | Ananya Sen (F/8) UHID: HERP-8846 |
Dr. Sunita Verma (Pediatrics) | Room 204 | Online Web | Waiting in Lounge |
| V-004 (11:15 AM) | Gaurav Singhal (M/41) UHID: HERP-8850 |
Dr. Arvind Rao (Orthopedics) | Tele-Room | Tele-OPD | Video Link Sent |